Source · Interview transcript

BB-INT016 — Megan Liu

ParticipantMegan Liu
Profile22F, Edmonton. University student, budget-driven, eats out cheap and often. Casually aware of BorderBlend (a friend-group thing, discovered near campus / at a festival). Price is her dominant lens.
Date24 March 2026
LocationVideo call from her apartment, Edmonton (roommate passes through once)
InterviewerReuben Osei (UC research team)
Duration28 minutes
MethodVideo call
StatusRaw transcript — not yet cleaned

Pre-interview notes

Recruited through a campus panel in Edmonton. Third-year undergrad, lives in a shared apartment near the university, eats out several times a week on a tight budget. Represents the "everyday value" 20-something archetype: not a food enthusiast, decides by price, proximity, and whether a place is open right now. Aware of BorderBlend through friends and a festival appearance rather than through the brand's own channels. Uses Instagram and TikTok heavily but doesn't follow or engage with BorderBlend specifically. Useful as a contrast to the amplifier and foodie profiles — low brand engagement, high price sensitivity, potentially deal-convertible.


Transcript · every line has a permalink ID — this is the leaf of the evidence trail

BB-INT016-t1Interviewer

Thanks for hopping on, Megan. Maybe just start with — how did you first come across BorderBlend?

Oh my god, okay, so — it was my friends? Like it wasn't me. [laughs] I feel like I never discover anything first, I'm always the last one. Um, so a bunch of us were at, like — there was this festival thing last summer, the food-truck lineup on the — I wanna say it was by the river? And they were just there, and everyone was like "oh the brisket one, get the brisket one," and I was like okay, sure, and — yeah. That was the first time. And then it turns out one parks near campus sometimes so it kind of became a thing. Does that make sense?

BB-INT016-t3Interviewer

Totally. So it was social from the start — friends pulling you in.

Yeah, one hundred percent. Like I would not have gone up to a random taco truck by myself and been like, "this is my brand now." [laughs] It's always somebody in the group who's like "oh we should get BorderBlend," and then everyone just goes along with it. I'm very much a go-along-with-it person when it comes to food.

BB-INT016-t5Interviewer

When you're deciding where to eat on a normal day — not a festival, just a Tuesday — what actually drives that?

Honestly? Cheapest and closest. Like — that's it, that's the whole thing. [laughs] I'm a student, I'm broke, so it's like, what's near me, what's open right now, and what's not gonna, like, destroy my week financially. If a place is even a ten-minute walk further I'm probably not doing it, I'll just get whatever's right there. So it's kind of — proximity first, then price, but honestly price is always in the back of my head the whole time.

BB-INT016-t7Interviewer

And where does BorderBlend land on that? Is it your cheap-and-close option, or more of a treat?

See, that's — okay, this is the thing. It used to feel like a normal option, and now it feels a little bit more like a treat? Which is kind of a bummer. Like when I first started getting it, it felt like, oh, this is a good deal for actually good food. And now I'm like — hmm. It's creeping up. I feel like every time I go it's, like, a dollar more or something. Which, individually, whatever, it's a dollar. But when you're doing the math on every single thing you buy, you notice.

BB-INT016-t9Interviewer

Do you remember roughly what it costs you now versus when you started?

Okay so — see, this is where I get weirdly specific. [laughs] When I started it was like, I could get out the door for under twelve bucks, like a taco and a drink and I was fine. And now I feel like it's — with a drink it's closer to fifteen, sixteen? And that's the — like that's the psychological line for me, honestly. Once it's fifteen-plus I start going, is this basically just a restaurant now? Because at that point I could go somewhere with, like, a chair. Does that make sense? [laughs] So yeah. The price thing is real for me.

BB-INT016-t11Interviewer

That's really useful. What about the portions — when you spend that, do you feel like you got your money's worth?

Um — yeah, mostly? Like the food's good, I'm not — I don't want to sound like I'm hating, the brisket one is genuinely really good, everyone's right about it. It's more that — it's the kind of thing where one taco isn't quite enough and two feels like a lot of money? So I'm always in this awkward middle zone of like, am I still hungry, or am I just being cheap. [laughs] I usually end up getting the one and then eating something at home. Which, I don't know, maybe that's just me being a student.

BB-INT016-t13Interviewer

No, that's exactly the kind of thing we want. When your friend group goes, how does that usually play out — who decides?

It's — okay it's always the same one or two people, honestly. There's like a designated food person in every friend group and it's not me. [laughs] Someone will just be like "BorderBlend?" in the chat and then it's — everyone kind of piles on. And then the funny thing is, when we go as a group, I'll actually spend more? Because everyone's getting two, and getting the drink, and I don't wanna be the person going "actually I'll just have one small thing," so I kind of — I get swept up. So it's cheaper for them to get me to spend more, if that makes sense.

BB-INT016-t15Interviewer

[laughs] It does. So the group is where the money goes.

Exactly, yeah. Solo I'm very disciplined, I get the one thing. In a group I'm a disaster. [laughs]

BB-INT016-t17Interviewer

You mentioned you're big on Instagram and TikTok — do you follow BorderBlend on there, or see their stuff?

So — no. Like I'll watch it if it comes up? Like if the algorithm throws me a taco video I'm absolutely watching that, I'm not gonna scroll past a good first-bite video, that's — that's my Roman Empire. [laughs] But do I follow the actual brand, do I like check their page to see if they're around — no. Not really. I don't even know if the truck by campus has its own account, honestly. I feel like I found out where they'd be from my friends, not from, like, the brand telling me.

BB-INT016-t19Interviewer

So you'll consume the content but you don't seek it out.

Yeah. And I definitely don't post. Like, I'm a watcher, not a — I'm not gonna film myself eating a taco, that's not my — some people do and that's great, that's not me. [laughs] I'll send it in the group chat maybe. That's about as far as my content creation goes.

BB-INT016-t21Interviewer

Fair enough. Let me ask about loyalty — do you know they have a points programme? Would you use something like that?

Oh — do they? See, I didn't even — okay, no, I didn't know that. Um. I mean — maybe? Like here's the honest answer: if it was easy and it actually saved me money, yeah, I'd be all over it. I chase points on the coffee app, I have like four coffee apps, I'm not proud of it. [laughs] But the second it's, like, complicated or I have to make an account and remember a password and scan some — no. I'll just forget. So it'd have to be really easy. Like, my phone number at the window, done. If it's more than that I'm out, honestly.

BB-INT016-t23Interviewer

So low friction is the whole game for you.

One hundred percent. I'm lazy and broke, that's the — [laughs] that's the demographic. It has to save me money and it has to be, like, zero effort. If it hits both of those I'm genuinely a really easy sell. That's the thing, I don't think they realize people like me are actually easy to get, you just have to make it about the money and make it easy.

BB-INT016-t25Interviewer

That's a great point. What about a newsletter or emails — is there anything that would make you sign up?

Ugh, emails. [laughs] Okay — normally, no. Like my inbox is a graveyard, I don't open brand emails ever. Butttt — if it was, like, a student discount thing? Or, like, "here's a deal this week" — okay, that I might actually do. Because that's just money. Like if signing up meant I get a code that knocks a couple bucks off, or there's a student night, or — yeah. That's literally the only reason I'd give them my email. The deal. Not the, like, "story of our brisket" or whatever. [laughs] Just — tell me how to spend less. That's the hook.

BB-INT016-t27Interviewer

Student-deal angle, basically.

Yeah. Like a proper student thing, show your student ID, or a code, whatever. That would genuinely change how often I go, I think. Because right now the only thing holding me back is the price creeping up. If there was a way to make it cheap again I'd be back to it being my normal option instead of a treat. Does that make sense? Like — the food's not the problem. It's never been the food. It's the number.

BB-INT016-t29Interviewer

That makes complete sense. Last thing — if BorderBlend could fix or change one thing for you specifically, what is it?

Just — the price, or, like, a student version of the price. [laughs] I know that's boring. Everyone probably says something cooler. But genuinely — for me it's that. Make it not feel like a restaurant bill and I'm there like three times a week. Oh — and honestly just, like, being able to know if the campus truck is actually there that day, because half the time I don't know if they're around and I just get something else. But mostly the price. Yeah. Sorry, that's such a student answer. [laughs]

BB-INT016-t31Interviewer

It's a perfect answer. Thanks so much for your time, Megan.

No worries! This was fun, I feel like I just talked about being broke for half an hour. [laughs] Good luck with it.

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Post-interview notes

Textbook "everyday value" 20-something and a clean contrast to the amplifier/foodie profiles: low brand engagement, high price sensitivity, decides on cheapest + closest + open-now. Discovery was entirely social/experiential — a festival appearance (echoes Thomas Hardy BB-INT011's festival-discovered path) plus friend-group pull and a campus truck — never through brand-owned channels; she doesn't follow BorderBlend on social despite heavy personal Instagram/TikTok use ("a watcher, not a poster"). Strongest signal is price-creep: her recollection moved from "under $12" to "$15–16 with a drink," with an explicit $15 psychological ceiling and the "basically a restaurant now" line — direct corroboration of the emerging price-sensitivity friction and the franchisee "Fuego Nights" pricing complaint, and it aligns with Consumer Social Mention #007's price complaint. Group dynamics invert her discipline: solo she buys one item, in a group she overspends — a useful upsell/basket insight. Loyalty and newsletter are both convertible but only through a money + zero-friction gate: phone-number-at-the-window loyalty and a student-discount/deal email are the only hooks that move her; brand-story content does nothing. Pair with Tyler (BB-INT015) as the second everyday-value case — same value lens, different voice (he's terse, she's chatty/scattered). Framing: this is a winnable growth segment — deal-convertible, loyalty upside if frictionless — where the only real barrier is price perception, not product; the food consistently over-delivers for her.

Persona mapping: Tyler (Everyday 20s) — student variant