Webinar: Using AI to accelerate journey mapping

Overview: UX and content designers often find themselves with incomplete research, limited budgets, and the pressing need to validate concepts quickly. ​How can you effectively create personas and journey maps under these constraints? Enter the power of AI. ​In this...

Personalisation overload: when conditional content goes wild!

This post is re-blog to point you to some content that I created for the venerable Data Conversion Laboratory (DCL) lab repository of webinars, articles and other learning materials. There are two articles and webinar all around the same topic. All three have their...