Omnichannel services

Omnichannel consulting services

Urbina Consulting is a content strategy consultancy that supports adaptive, multichannel and omnichannel content initiatives. We work in close partnership with organisations that want to scale their content processes, speak with one voice, and build personal relationships with their audiences, not matter how they choose to connect.

Our services

Content strategy

Taxonomy, ontology, and enterprise search

Customer journey mapping

Metrics strategy & business case development

Adaptive content design & modelling

Business tool assessment

“I enjoyed the challenge to think outside the box and be honest about where our audience have pain points throughout their journeys while interacting with us."

David Lynch – Head of Content

Barclays

“Urbina Consulting is one of the best informed consultancy in the industry, and their content personalisation workshop offers practical, timely guidance that enables organisations of all sizes to have omnichannel impact with their content investments.”

Keith Boyd – Content Strategist

Microsoft

“We hired Urbina Consulting to help us develop a comprehensive yet focused content strategy. They did this and so much more! They were fantastic at helping us understand what would move the needle for our customers and bottom line with a limited budget.”

Alanya Schofield – VP, Subscription Products Division

E-Source