Interview series “Insights with Experts”: Reviews of the Future in an Omnichannel, multilingual and increasingly personalized world


[diec_event_page show_date=”off” show_time=”off” google_link=”off” show_venue=”off” venue_phone=”off” venue_weburl=”off” show_name=”off” organizer_phone=”off” organizer_email=”off” organizer_weburl=”off” show_price=”off” googlemap=”off” show_data_one_line=”off” website_link=”custom_text” custom_website_link_text=”View event page” enable_category_link=”off” module_class=”details-events” _builder_version=”4.14.7″ _module_preset=”default” global_colors_info=”{}” theme_builder_area=”et_body_layout”][/diec_event_page]


[diec_event_page show_date=”off” show_time=”off” google_link=”off” show_venue=”off” venue_phone=”off” venue_weburl=”off” show_price=”off” show_category=”off” show_weburl=”off” googlemap=”off” _builder_version=”4.9.7″ _module_preset=”default” global_colors_info=”{}” theme_builder_area=”et_body_layout”][/diec_event_page]


Presented by

Host: Dipo Ajose-Coke of Componize
Interviewee: Noz Urbina

If we are to deliver the best experience for our customers, we need to rethink how we approach the review process and consider new technologies that allow us to move faster and more efficiently. In this summary of the discussion between Noz Urbina of Urbina Consulting and Dipo Ajose-Coker of Componize we talk about content Reviews – the issues, disconnects, conflicts that are increasingly common despite the promises made by technology.

  • What is the problem?
  • How do we solve it?
  • What are the benefits of solving this problem?
  • What are the risks of not solving this problem?

If this problem is solved, what will that look like? How will we know when we’ve solved it? What does success look like?


Watch the interview

Read a summary article

Master omnichannel

OmnichannelX is brought to you by Urbina Consulting. Check out the Omnichannel Podcast, on-demand sessions, case studies, articles, and more.


Industry insights from founder Noz Urbina and our closest industry peers.